Tag archives for customer service
Performance Objectives – Public Sector
Performance Objectives - Public Sector Slack et al. identify five generic performance objectives: quality speed dependability flexibility cost These generic performance objectives are explained below. There are public sector examples…
You Cannot E-mail HMRC?
I was somewhat surprised tonight to discover that HMRC apparently refuse e-mails from members of the public (AKA customers) with tax enquiries. This was started because I got a coding…