Tag archives for operations


Performance Objectives – Public Sector

Performance Objectives - Public Sector Slack et al. identify five generic performance objectives: quality speed dependability flexibility cost These generic performance objectives are explained below. There are public sector examples to help illustrate them. Quality Quality is about consistent performance. This could be meeting a product specification or about providing a superior service.  In the public sector, it could be how many decisions get appealed. Or the number of letters re-drafted before being sent. Externally Quality increases customer satisfaction. Excellent services for the citizen should  drive public services. Internally Quality reduces costs and increases dependability. Measurement Customer satisfaction surveys where there is a direct service to the public. Internal metrics ( redrafts or errors recorded on a case management system). Speed Speed is about minimising the time lag between a customer request and its fulfilment. This could be the time taken to reply to correspondence, or…
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Cell Tradecraft – Plot Hole Plugged

The cell tradecraft in the first draft of Perfects had a plot hole. I found in my first editing pass, it relates to the cell tradecraft when it is compromised. Background Core and infrastructure from a typical cell system (Photo credit: Wikipedia) The main characters in Perfects are a group of genetically modified people. They're illegal and trying to help other genetically modified people escape from the country under false identities. The parallel here is the evader networks in nazi occupied Europe during WW2. Indeed the group has consciously modelled it's way of working on the SOE manual. They have a compartmentalisd cell structure to prevent the whole network being compromised. The Plot Hole The story involves the cell being compromised. The police raid their identity factory and arrest of a couple of the cell members, including the leader. In…
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