Tag archives for Digital Delivery


T317 Survey – Innovation in Government Services

I need to conduct some primary research as part of the final innovation project for T317 (Innovation: Designing for Change), so here is my T317 Survey. The purpose of my T317 Survey is to ask a few questions about the sort of government services people use and whether or not they would find it desirable to be able to have their birth or marriage details checked online. T317 Project Historical marriage certificate, not digital!  (Photo credit: Wikipedia) My project for T317 is an online verification service for birth and marriage details. It would take the place of having to send in a birth certificate or marriage certificate when you apply for a passport, child benefit or some other government service that needs to verify your name or date of birth. It wouldn't work for everyone, just those born/married in the…
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Guest Blog for Government Digital Service

I was asked to do a guest blog for GDS on my experience as a Service Manager on one of their early service assessments.  You can see what I have been doing at work of late, including a screenshot from the passport online appointment booking service and the project's agile kanban board, which I stole the idea for from the Government Digital Service. So here it is - Learning from assessments Related articles Learning from assessments Government leads the way on Online Digital Services. Eh? What??
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