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Public sector Archives - Themself
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Tag archives for Public sector

Strategy

Performance Objectives – Public Sector

Performance Objectives - Public Sector Slack et al. identify five generic performance objectives: quality speed dependability flexibility cost These generic performance objectives are explained below. There are public sector examples to help illustrate them. Quality Quality is about consistent performance. This could be meeting a product specification or about providing a superior service.  In the public sector, it could be how many decisions get appealed. Or the number of letters re-drafted before being sent. Externally Quality increases customer satisfaction. Excellent services for the citizen should  drive public services. Internally Quality reduces costs and increases dependability. Measurement Customer satisfaction surveys where there is a direct service to the public. Internal metrics ( redrafts or errors recorded on a case management system). Speed Speed is about minimising the time lag between a customer request and its fulfilment. This could be the time taken to reply to correspondence, or…
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Digital Transformation in Government

The purpose of government is to serve its citizens, it should do that as efficiently and effectively as possible. The extent to which any specific government serves its people should depend very much on the needs and wishes of those people. I very much doubt that many people in the UK would disagree with that statement. Almost everyone that I have ever worked with in the public sector holds the first sentence as a core belief. You cannot work effectively for long in public service if you don't. However we seem to have gone astray a little. I think that the reasons for this is rigidity of institutions, exacerbated by thirty years of ideology that the private sector is better than the public sector.  The fad for outsourcing on long-term monopoly contracts stifles change. I've seen this first hand in more than one central…
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Nineteen Years in Public Service

Nineteen years ago I started work, at Her Majesty's pleasure according to my job offer letter, as an Executive Officer with the Department of the Environment. I was a graduate entrant on the DOE's Management Development Programme and was paid an annual salary of £12,200, including London Weighting. That was quite good money at the time, the average graduate starting salary was £10,000 and in today's terms it would be about double that (using the Retail Prices Index (RPI) to update it). The expectations that I had were of relatively rapid promotion to Higher Executive Officer (HEO) after about 3 years and then skipping past Senior Executive Officer (SEO) straight to Grade 7 in about five years after getting to HEO. I also got told that I would have compulsory retirement at the age of 60 and that I would…
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Some thoughts on Public vs Private Pay Comparisons

News articles like this are very misleading. One might well report that police officers earn more than McDonalds employees, which is largely what it says. Neither public nor private sector are homogeneous, and there are few jobs that are directly comparable. In general most of the low-skill jobs in the public sector have been contracted out and now exist in the private sector. There are also generally higher levels of qualification in the public sector, meaning that that the balance of job weight is probably different from the private sector. The only way one can scientifically compare wages between the sectors would be to look at those jobs where there is a broad comparison and job weight can be taken into account. This survey doesn't do that, and all it does is falsely scapegoat public sector workers. For the record…
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