I was asked to do a guest blog for GDS on my experience as a Service Manager on one of their early service assessments.  You can see what I have been doing at work of late, including a screenshot from the passport online appointment booking service and the project's agile kanban board, which I stole the idea for from the Government Digital Service. So here it is - Learning from assessments Related articles Learning from assessments Government leads the way on Online Digital Services. Eh? What??
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